DELIVERY, WARRANTY & RETURNS
DELIVERY
Delivery timescales are 1-2 business days for all online orders.
Orders upto £100 will have a flat rate of £5, Orders over £100 will have a flat rate of £10.
For items ordered through this site before 2pm we will endeavour to dispatch that day.
For different delivery options including shipping outside of the UK please contact before placing online order.
WARRANTY & RETURNS POLICY
All Products sold through DUP Wake UK come with a 12 month Manufacturer’s warranty from the purchase date. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Any damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty. If the product is still under warranty then the repair/replacement will be at the manufacturer’s discretion. If the product is over the 12 month warranty period then we can still attempt to have the product repaired, however, the cost of the repair will be charged to the customer and depending on the repair it will not be guaranteed.
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Wherever possible we will endeavour to repair any fault to a factory issue standard and return it to you at no charge.
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Where repair is not possible we will return the product to the wholesaler for an assessment for a replacement.
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If a repair or replacement is not possible due to the product being unavailable we will exchange it for any item to an equal or lesser value
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Where none of the above solutions is possible then you may either receiving a full refund or store credit.
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Warranties will be attended to as soon as possible but be aware that some items can take up to 4 weeks turn around (i.e. wetsuit repairs) we will endeavour to have them back to you as soon as we can
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If a warranty is going to take a longer time to sort a temporary replacement may be given for use while the customer waits
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A warranty will not be given regardless of circumstances if a receipt is not kept
WHAT TO DO IF THERE IS A PROBLEM?
Please contact us as soon as you think there is a problem, or have seen a problem, via email address below, or message through the website or message via our social media.
THE 'SMALL PRINT' - PLEASE READ BEFORE PLACING ORDER
One Year Limited Warranty
Double Up International warranties and obligations set forth below are in lieu of any other warranties or obligations of Double Up International, its distributors, or retailers. All Double Up products (excluding soft goods/clothing) are warranted to the original purchaser to be free from defects in material workmanship except as otherwise provided herein.
Double Up International warranty extends for a period of ONE YEAR from the date of purchase on all products except soft goods/clothing.
DUP branded soft goods/clothing, covering tees, hoodies, sweats, caps, hats and lanyards, supplied by The WhiteLamb Trading Company Limited are not applicable to any warranties.
RECEIPT / INVOICE MUST CLEARLY IDENTIFY RETAILER AND DATE OF PURCHASE.
Double Up International will, at manufacturer’s option, repair or replace any wakeboard or boot binding which exhibits defects in material or workmanship.
REPAIRED OR REPLACED ITEMS ARE COVERED FOR THE REMAINDER OF THE ORIGINAL WARRANTY ONLY.
Slide / Obstacle (Features) Use
Yes, we produce our products to the best possible standards, and as durable as possible against sliders and obstacles (features). Unfortunately there are things outside of our control that we cannot warrant against, such as the quality of the features the rider is hitting or riding on and also the rider’s ability to hit those features. Due to these reasons, the warranty will be void should your product show signs of use on features.
Liability & Suitability Of Use
Activities involving the use of Double Up wakeboards and bindings distributed in the UK by The WhiteLamb Trading Company Limited assume the risk of possible bodily injury arising from the activities the products are designed for.
The WhiteLamb Trading Company Limited is not liable to the users or third parties for any incidental or consequential damages, including damages for personal injury, beyond the responsibility The WhiteLamb Trading Company Limited assumes for replacement or repair of the Double Up products it distributes in the UK.
Looking After Your Double Up Products
Rinse your board with fresh water if used in salt water.
It is generally better to keep your board and bindings out of the sun for longer periods of time.
Do not use oils or lotions to get in the bindings. These sort of products never really wash out.
But a protective bag for your board, it helps keep from being scratched and protects the edges.
Inspect your board for damage every time you ride, also check your bindings for worn or damaged parts.
Check the binding retention bolts before each ride to make sure they are tight.
Do not use thread sealants, some products like this can attach some types of plastics causing structural damage.